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Our aim is to provide you, the customer with the best quality products at the lowest possible prices. We value all our customers and their comments. If you have any comments or suggestions, email us on : -
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We will not use your personal details for any other reason, nor shall we pass on your details to any 3rd parties without asking your consent or required by law. Your orders are processed using 128bit data encryption (the highest allowed by law) to process your orders. This enables your details to be kept safely and securely. We do not and will not release any of your credit/debit card details to anybody. Your detials will only be used for transactions authorised by you. The following are terms and conditions for the sale of goods that will govern any contract of sale that we, the supplier enter with you, the customer. Please read these terms and conditions carefully. We recommend that you print these terms and conditions out and keep as a reference as they form part of the contract agreement for the sale of goods between ourselves and you. These terms and conditions do not affect your statutory rights as a consumer. You may have other rights granted by law and these terms and conditions do not affect them either. Purchasing By submiting your order you are offering to buy the goods at the prices and terms shown. By entering your details you are allowing us to use your personnal details for the purpose of processing your order and supplying the goods. We will not use your personal details for any other reason, nor shall we pass on your details to any 3rd parties without asking your consent or required by law. We are not obliged to supply the goods to you until we have confirmed acceptance of your order. Your order is deemed as accepted when we send you a confirmation email. This is when the contract is made. The goods remain the property of Planet Discs until payment has been received and cleared in full. If you discover you have made an error in some way, then please contact customer services on
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or call 01325 469887. If you order software from us then you are bound by the terms and conditions of the licence supplied with the software. Prices All goods prices are inclusive of VAT at 17.5%, unless otherwise stated. For out of stock items, delivery times are only estimates, and not guaranteed. All prices are shown in UK Pounds Sterling (GBP). All prices and offers are subject to change without prior notice and are subject to availability. Although prices are checked regularly, errors do occur. We do our very best to eliminate these errors but they do happen. If prices on the website are shown higher than the actual selling price, then adjustments will be made, and the correct amount charged. If prices on the website are shown lower than the actual selling price, then we will a) Contact you, cancel your order and refund your money. Or b) Contact you, to confirm if you want to proceed with your order. There are no surcharges for orders placed by Credit or Debit Cards. We currently accept PayPal, Visa, Mastercard, Visa electron, Switch, Solo and Maestro as methods of payment. Security Your orders are processed using 128bit data encryption (the highest allowed by law) to process your orders. This enables your details to be kept safely and securely. We do not and will not release any of your credit/debit card details to anybody. Your detials will only be used for transactions authorised by you. Cooling off period By law you have the right to cancel any order within 7 days of the day after the item was delivered to you. This right to cancel excludes certain goods or services ie: - DVD's, Videos, Audios, Video games and any other computer software. You are only entitled to cancel your order if the products have been unopened, unused and are accompanied with a valid receipt, RMA form and number. To cancel an order please write to: - PlanetDiscs, PD Computing, 126 Parkgate, Darlington, Co. Durham, DL1 1RX or alternateively, email us at
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We will refund you minus any delivery costs. If you do not return the goods within 14days of cancellation, we will collect the goods from you at your cost, or alternatively we will arrange for collection of the goods at your cost. Once the goods are returned to us, we will refund you the full amount, within 30 days. We recommend that goods are sent via a recorded delivery method. We will not be held responsible for any damages incurred to the goods while in transit from you to us. It is a legal requirement that you take good care of the goods, and you are responsible for the carriage costs of returning goods to us unless we delivered the goods in error, or if the goods are faulty. Delivery If you live in Northern Ireland, Channel Islands, Isle of Man, Scottish Islands, Scilly Isles & Isle of Wight then you will have to contact us as there will be an extra delivery charge. Please email us on
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for a delivery quote. Our aim is to deliver the goods within a certain time-scale, but we do not give an exact delivery date or time. We also reserve the right to deliver the goods in several consignments, (at no extra cost to you). You will receive a confirmation email email when your goods have been dispatched. If you encounter any problems ie: - a) If you do not receive your goods within 10 working days. b) If there are items missing or your goods have been damaged from delivery. Then you should contact us immediately by telephone on 01325 469887 or by email on
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If you do not contact us within 24 hours from receipt of goods then we will assume that your goods have been delivered in perfect condition. We cannot accpet claims for shortage in delivery or breakages after 24 hours. If our couriers attempt to make a deliver, but there was no recpient to take the delivery, then they will take the goods back to the depot and hold the items for upto 3 working days. If the goods have not been successfully delivered within the time given, then the goods will be returned back to ourselves and classed as a failed delivery. We can resend your goods at your cost of delivery, or we can cancel the order, and a full refund will be issued minus delivery costs. Mailing List By creating an account with us or ordering from us you will automatically be added to our mailing list so you can continue to received the best offers from us. But dont worry as you can opt out at anytime and all out mailshots will contain opt out information too. Damaged Goods We recommend that you inspect your goods immediately upon delivery for shortages, damaged or defective stock. If damaged or defective goods are found then notify us immediately in writing to
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We will then arrange for goods to be returned to us or the manufacturer. Warranty and Returns All goods carry a 1 Year guarantee except PC cases which only carry a 48 hour warranty, unless otherwise stated. Some warranties may require registration with the manufacturer. If goods have been flashed or modified in any way then the warranty with ourselves is void. We recommend that you contact the manufacturer for repair. All goods must be returned in their original condition, valid receipt, RMA form and number. The RMA number must be clearly visible on the outside of the returning product or it will be rejected. All warranties are RTB (return to base) unless otherwise stated. All consumable items are non exchangable or refundable unless found to be faulty. Damaged goods will only be tested for the fault outlined on the RMA Form. If this fault is not found then a 10% handling charge will be incurred along with the cost to resend the goods back to yourself. Goods will not be tested for any faults other than the one's outlined. All returns must be returned with the Name, RMA Number and Order Number clearly visible. Please return the goods to: - PlanetDiscs, PD Computing, 126 Parkgate, Darlington, Co. Durham, DL1 1RX . Business Customers For trade enquiries call us on 01325 469887 or email us on
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If the goods are used solely for business use or if you are a business, then we shall not be liable to you for any loss of business including loss of profits, (direct or indirect) loss of data, revenue or incidental, or consequential loss that may occur as a result of purchasing goods from ourselves. Trademarks and logos All trademarks and logos used, belong to their respective owners and we will acknowledge and respect the owners wishes as and when they are requested. Copyright All images, text, designs, graphics and logos in www.planetdiscs.com are the property of Planet Discs. and is protected by UK and International Law. You cannot use, extract or copy any of this website for your own, or anyone elses use without written permission from Planet Discs. Disclaimer Photos are for illustration purposes only. We reserve the right to change/amend these terms and conditions, products, prices and specifications without prior notice. All products and prices are subject to availability. Special offer products have limited stock and are subject to availability. WEEE Regulations: The Waste Electrical and Electronic Equipment (WEEE) Directive is now UK law. The legislation aims to make producers pay for the collection, treatment and recovery of waste electrical equipment. The regulations also mean that suppliers of equipment like high street shops and internet retailers must allow consumers to return their waste equipment free of charge. The amount of WEEE we throw away is increasing by around 5% each year, making it the fastest growing waste stream in the UK. · Much of the UK’s WEEE ends up in landfill, where the lead and other toxins it contains can cause soil and water contamination. This can have a harmful effect on natural habitat, wildlife and also human health. · Many electrical items that we throw away can be repaired or recycled. Recycling items helps to save our natural finite resources and also reduces the environmental and health risks associated with sending electrical goods to landfill. Distributors of new Electric and Electronic Equipment (EEE) have a part to play in reducing the amount of WEEE going into landfill sites. Planet Discs is obliged under these regulations to offer our customers free take-back of their WEEE on a like-for-like basis when they buy a new Electrical or Electronic product from us. For example, if a customer bought a new Monitor from us we would accept their old Monitor and prevent it going into a landfill site by disposing of it safely. Customers must return their WEEE item to us within 28 days of purchasing their new item. Under the WEEE Regulations, all new electrical goods should now be marked with the crossed-out wheeled bin symbol shown below: 
Goods are marked with this symbol to show that they were produced after 13th August 2005, and should be disposed of separately from normal household waste so that they can be recycled. Copyright PlantDiscs.Com 2008. All rights reserved.
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